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PUBLIC SECTOR HEALTH TRUST - ORACLE DATABASE 24-HOUR SUPPORT
When an NHS health trust had a short notice requirement for round-the-clock Oracle database support, they turned to Pro-DBA.com for a cost effective solution. Click here for the full study.
AN URGENT REQUIREMENT
Staff departures left our client without the skills and experience required to support a number of Oracle databases, some of them critical to the trust. A managed solution was required at short notice to provide high quality remote Oracle support and maintenance.

Processes and standards were required to ensure that a very high degree of uptime was maintained, while delivering best value for money to the trust.
 
THE DELIVERED SOLUTION
Pro-DBA.com were able to act quickly without compromising quality or value. A comprehensive proposal and sample contract were issued on the same day that the client’s requirements were outlined.

A senior Pro-DBA.com Oracle consultant was deployed on-site immediately following contractual agreement, so that site knowledge could be gained and documented before departing staff’s notice periods expired.

Pro-DBA.com’s delivered solution includes continual monitoring, proactive maintenance, tuning and issue resolution. Service quality is contractually guaranteed by a clearly presented service level agreement.

Our client’s IT staff can now focus on other areas, safe in the knowledge that their databases are being managed and monitored 24 hours a day, 365 days a year.
 
IN-DEPTH INDUSTRY EXPERIENCE FOR A LOW COST
The trust regularly draws upon Pro-DBA.com’s technical knowledge when developing strategic direction. Advice is freely given, based upon Pro-DBA.com consultants’ many years of industry experience across the whole Oracle product set.

Key systems are running on Tru64, but since engaging Pro-DBA.com our client has introduced some Red Hat Linux servers to cut support and maintenance costs.

The trust has benefited from the fully inclusive nature of their support contract, with Pro-DBA.com consultants performing server migrations and database upgrades free of charge. Pro-DBA.com’s project management skills, coupled with a willingness to engage with application vendors, client management and users ensures that work is always completed successfully and on time.
 
PART OF THE TEAM
Pro-DBA.com believes that specialist site knowledge is an essential factor in delivering high quality support. Our clients are therefore given direct telephone and email access to consultants assigned specifically to their contract. This enables Pro-DBA.com to seamlessly integrate with each client’s support team.

Knowledge sharing mechanisms are in place to ensure that quality of service does not degrade on the rare occasions when assigned consultants are unavailable.
 
THE FUTURE
Our client was so impressed with Pro-DBA.com’s responsiveness, knowledge and experience, that this short term assignment was soon turned into a long term relationship.

Today the trust continues to enjoy Pro-DBA.com’s comprehensive remote support solution for less than the cost of a full-time database administrator.
 
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